1.1. The email contact for the Seller is:

E-mail: info@gamestudio.world

1.1.1. The address for sending documents, complaints, withdrawal from contracts, etc. is:
Simona Čigášová – Sima Miller, Kozmonautická 910/37, Čaňa 04414, Slovak Republic

1.2. These General Terms and Conditions regulate the legal relationships between Buyers, who are consumers, and the Seller.

2. The Buyer is any person (natural or legal) who has submitted an order through the electronic order form via the Seller’s website, or through other means of remote communication.

2.1. A Consumer is a Buyer who is a natural person and who, when concluding a purchase contract through the Seller’s online store, does not act within the scope of their business activity.

2.2. Contractual relationships (as well as other legal relationships that may arise from the contractual relationship) with Buyers acting as legal entities are governed by Act No. 513/1991 Coll. Commercial Code, as amended.

2.3. For the purposes of these General Terms and Conditions, a distance contract means a contract between the Seller and the Consumer agreed and concluded exclusively through one or more means of remote communication without the simultaneous physical presence of the Seller and the Consumer, in particular by using the website or other means of remote communication.

3. Products (hereinafter also referred to as “Items”) are goods or services intended for sale and published in the Seller’s online store.

4. The Seller is also the operator of the electronic system through which the online store is operated on the domain www.gamestudio.world (hereinafter also the “Online Store”).

5. The competent supervisory authority overseeing compliance with consumer protection legislation is:

Slovak Trade Inspection Authority
Regional Inspectorate in Košice for the Košice Region
Vrátna 3, P.O. BOX A-35, 040 65 Košice 1
Department of Supervision
Tel.: +421 55/729 07 05, +421 55/622 76 55
Fax: +421 55/622 46 95
E-mail: ke@soi.sk

Web link for submitting complaints: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi

6. Complaints or suggestions may also be addressed by the Buyer directly to the Seller at the address below. The Seller also recommends that Buyers send complaints and suggestions (for faster processing) to the Seller’s email address: info@gamestudio.world.

The Seller shall assess and handle any complaint or suggestion within 30 working days of its receipt. The Seller shall also inform the Buyer of the outcome in the same manner in which the Buyer submitted the complaint or suggestion.

7. Pursuant to §3, paragraph 1, letter n) of Act No. 102/2014 Coll., the Seller informs the Consumer that there are no specific applicable codes of conduct which the Seller has undertaken to comply with. A code of conduct is understood to mean an agreement or set of rules that defines the Seller’s conduct, which the Seller has committed to follow in relation to one or more specific business practices or business sectors, if these are not stipulated by law, other legal regulations, or measures of a public authority.

II. PRODUCT ORDER – CONCLUSION OF PURCHASE AGREEMENT

1. A proposal to conclude a purchase agreement by the Buyer is the submission of an order for products by the Buyer through the electronic order form on the Seller’s website, or by other means of remote communication.

2. The purchase agreement between the Buyer and the Seller is concluded by confirmation of the Buyer’s order, which has been created by the Buyer in accordance with Article II, point 1 of these GTC, by the Seller, who sends confirmation (electronically to the email address chosen by the Buyer) of receipt of the order.

Note to point 1 and point 2 – In these cases, the contract is concluded in such a way that the customer selects the goods, subsequently places the order, whereby the order is considered a proposal for the contract. When the Seller sends the confirming email to the customer, the contract is concluded.

3. The purchase agreement is concluded for a definite period and terminates primarily upon the fulfillment of all obligations of the Seller and the Buyer.

3.1. The purchase agreement may also be terminated in other cases defined by the legal system of the Slovak Republic, in particular by agreement of the parties and by withdrawal from the contract by the Consumer.

4. The Seller informs the Buyer that in the event of ordering products, the Buyer’s order entails a payment obligation, in the form of payment selected by the Buyer.

III. PRODUCT PRICE – PURCHASE PRICE

1. The price of goods and services ordered through the Online Store (hereinafter the “purchase price”) is indicated separately for each product and is valid at the time the Buyer places the order.

2. The base currency is Euro (€).

3. The purchase price of goods or services listed in the Seller’s Online Store is the total price of the goods or services, including all taxes, and is clearly displayed in the Seller’s Online Store. The purchase price does not include delivery costs or other expenses related to the delivery of products. The Seller is not a VAT payer.

4. Methods of delivery and related information are specified in Article VII, point 2 et seq. of these GTC.

5. Methods of payment and related information are specified in Article IV, point 1 et seq. of these GTC.

PAYMENT METHODS

Goods and services in the Seller’s Online Store may be paid for using the following methods:

• Cash on delivery – fee €0
• Bank transfer to the Seller’s account – fee €0
• Payment by credit or debit card – fee €0

PRODUCT DELIVERY

1. The Seller is obliged to fulfill the order and deliver the goods or services to the Buyer no later than 60 days from the conclusion of the purchase agreement in accordance with Article II, point 2 et seq. of these GTC. However, the usual time limit for dispatch by the Seller is 7 working days from the conclusion of the purchase agreement. In case of any complications, the customer will be contacted and informed about dispatch and delivery times.

1.1. The Seller is obliged to deliver the products to the Buyer in the ordered quantity and quality, together with tax documents relating to the order and other documents, if any and typical for the given products or services.

2. The place of delivery of the ordered product is the address provided by the Buyer in the order.

3. The Seller shall deliver the product to the Buyer by its own means (or to a person authorized in writing by the Buyer to receive the product), or through third parties (transport and courier services).

4. Delivery of the product is effected by its receipt by the Buyer (or by a person authorized in writing by the Buyer to receive the product).

5. The Seller may send goods that are immediately available to the Buyer and deliver the remaining part of the order additionally within the delivery period specified by these GTC, provided that the Buyer is not charged any additional costs, and only if the Buyer agrees.

6. The Seller delivers ordered products worldwide. Information about available shipping methods, delivery prices, and any possible limitations is displayed to the Buyer directly in the shopping cart during the order process or is stated in these Terms and Conditions.

PRODUCT ACCEPTANCE

1. The risk of damage to the product and liability for product damage passes to the Buyer only upon proper receipt, regardless of whether the Buyer personally receives the product or through an authorized third party.

2. Ownership rights pass from the Seller to the Buyer at the moment of delivery and proper acceptance of the goods or services by the Buyer.

2.1. The Buyer has, among others, the right to refuse to accept delivered goods from the carrier, particularly in cases such as (the list below is illustrative and does not affect other rights of the Buyer to refuse delivery):
a) delivery of products contrary to the concluded purchase agreement
b) delivery of products in damaged packaging, or
c) delivery of products without the relevant documents.

2.2. If the Buyer is delivered products according to point a) of section 2.1 of this Article, the Buyer has, among others, the right to have the Seller deliver the product free of charge and without undue delay in accordance with the agreed terms of the purchase agreement, either by replacement or repair. If such a procedure is not possible, the Buyer has the right to demand a discount on the purchase price or to withdraw from the contract.

3. The Seller has the right to proper and timely payment of the purchase price of the order by the Buyer for the delivered goods.

VII. SHIPPING – DELIVERY METHODS AND COSTS

1. Shipping costs are not included in the purchase price of the products displayed on the Seller’s website. The Buyer is informed of the available delivery methods and the total shipping cost before completing the order, either in the shopping cart or in accordance with these Terms and Conditions.

2. The Seller provides delivery through the following shipping methods, depending on the destination country:

DELIVERY METHODS:

• Post Office (available for Slovakia and the Czech Republic only)

• Packeta (available for Slovakia and the Czech Republic only)

• DHL Express (available worldwide)

DELIVERY PRICES:
Shipping costs depend on the destination country and the size of the package (small / medium / large).

VIII. WITHDRAWAL OF THE BUYER FROM THE PURCHASE AGREEMENT WITHOUT GIVING A REASON

1. The Consumer is entitled to withdraw from the contract without giving a reason within 14 calendar days from the day of receipt of the goods, provided the Seller has duly and timely fulfilled the information obligations pursuant to §3 paragraph 1 letter h) of Act No. 102/2014 Coll., as amended.

If the Seller has duly and timely provided the Consumer with information about the right of withdrawal pursuant to §3 paragraph 1 letter h) of Act No. 102/2014 Coll., the Consumer is entitled to withdraw from the distance contract or contract concluded outside the Seller’s premises within 14 days from:
a) receipt of goods according to Article VIII, point 1a. of these GTC in the case of contracts for the sale of goods,
b) conclusion of a contract for the provision of services, or
c) conclusion of a contract for the supply of digital content not supplied on a tangible medium.

2. Goods are deemed received by the Consumer at the moment when the Consumer or a third party designated by the Consumer, other than the carrier, takes delivery of all parts of the ordered goods, or if:
a) goods ordered by the Consumer in one order are delivered separately, at the moment of receipt of the last delivered goods,
b) goods consisting of multiple parts or pieces are delivered, at the moment of receipt of the last part or last piece,
c) goods are delivered repeatedly during a specified period, at the moment of receipt of the first delivered goods.

3. If the Seller provided the Consumer with the information referred to in §3 paragraph 1 letter h) of Act No. 102/2014 Coll. only subsequently, but no later than within 12 months from the beginning of the withdrawal period pursuant to Article VIII, point 1 of these GTC, the withdrawal period shall expire 14 days after the date the Seller additionally fulfilled the information obligation.

3.1. If the Seller did not provide the Consumer with the information pursuant to §3 paragraph 1 letter h) of Act No. 102/2014 Coll., as amended, or within the additional period according to Article VIII, point 1.1 of these GTC, the withdrawal period shall expire after 12 months and 14 days from the beginning of the withdrawal period pursuant to Article VIII, point 1 of these GTC.

3.2. The Consumer may withdraw from the contract for the delivery of goods even before the withdrawal period begins.

4. The Consumer is obliged to send back the goods or hand them over to the Seller or to a person authorized by the Seller to take delivery of the goods no later than 14 days from the date of withdrawal from the contract. This does not apply if the Seller offers to collect the goods personally or through a person authorized by the Seller. The period under the first sentence shall be deemed observed if the goods were handed over for transport no later than the last day of the period (§10 paragraph 1 of Act No. 102/2014 Coll.).

5. If the Consumer wishes to exercise this right, they must notify the Seller of withdrawal from the purchase agreement no later than on the last day of the specified period. The withdrawal period shall be deemed observed if the notice of withdrawal was sent to the Seller no later than on the last day of the period to the Seller’s address, which is:

Simona Čigášová – Sima Miller, Kozmonautická 910/37, Čaňa 04414, Slovak Republic

This right may also be exercised by the Consumer at any of the Seller’s business premises.

6. Withdrawal from the purchase agreement may be exercised with the Seller in written form or recorded on another durable medium. Withdrawal may also be made via the withdrawal form available on the Seller’s website. The Consumer may also withdraw orally, in particular by a clearly worded statement expressing the Consumer’s intention to withdraw. When withdrawing, we recommend that the Consumer state the order number, purchase date, the type of goods being returned, name and surname, address, and, in some cases, a bank account number to which all payments made to the Seller under the contract will be refunded if the Consumer requests a refund to a bank account. Otherwise, the Seller will refund the Consumer using the same payment method the Consumer used for the original payment.

7. Upon withdrawal, the contracting parties are obliged to return to each other the performance provided. The Consumer is liable only for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish their nature and functionality. The Consumer is not liable for diminished value if the Seller failed to inform the Consumer about the right to withdraw pursuant to § 3(1)(h) of Act No. 102/2014 Coll.

8. To withdraw from the contract without giving a reason, the Consumer may use the withdrawal form. This form is freely available on the Seller’s website.

9. If the Consumer withdraws in accordance with Act No. 102/2014 Coll., the Consumer bears the costs of returning the goods to the Seller pursuant to § 10(3) of Act No. 102/2014 Coll., and, in the case of a distance contract, also the costs of returning goods which, by their nature, cannot be returned by post. This does not apply if the Seller has agreed to bear these costs, or if the Seller did not fulfill the obligation under § 3(1)(i) of Act No. 102/2014 Coll.

10. The Seller is obliged, without undue delay and no later than 14 days from the date of receipt of the notice of withdrawal, to refund to the Consumer all payments received under or in connection with the contract, including the costs of transport, delivery, postage, and other costs and fees; this is without prejudice to § 8(5) of Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance or off-premises contract and on amendments to certain acts.

11. Pursuant to § 9(3) of Act No. 102/2014 Coll., as amended, the Seller is not obliged to reimburse the Consumer for additional costs if the Consumer expressly chose a delivery method other than the least expensive standard method offered by the Seller. Additional costs mean the difference between the delivery costs chosen by the Consumer and the costs of the least expensive standard delivery offered by the Seller.

12. In accordance with § 10(2) of Act No. 102/2014 Coll., as amended, the Seller is entitled to refuse to take back goods acquired under a contract concluded during or in connection with a sales event until the Seller returns to the Consumer the price or advance paid for the goods or services.

13. Shipments sent cash on delivery in the event of withdrawal will not be accepted by us. We recommend that Buyers send returns by registered mail or a similar method without setting a cash-on-delivery amount.

14. Upon withdrawal, the Consumer bears only the costs of returning the goods to the Seller or to a person authorized by the Seller to receive the goods. This does not apply if the Seller has agreed to bear them or if the Seller failed to fulfill the obligation under § 3(1)(i) of the Act on consumer protection in the sale of goods or provision of services under a distance or off-premises contract and on amendments to certain acts.

15. Apart from the obligations set out in paragraphs 1 and 3 to 5 and § 9(3) of Act No. 102/2014 Coll., the exercise of the Consumer’s right of withdrawal must not result in additional costs or other obligations for the Consumer.

16. The right of withdrawal does not apply to goods and services defined in § 7(6)(a) to (l) of Act No. 102/2014 Coll.

SPECIFICALLY:
• a) provision of a service where performance has begun with the Consumer’s express consent and the Consumer declared they were duly informed that by giving such consent they lose the right of withdrawal once the service has been fully provided, and the service has been fully provided,
• b) sale of goods or provision of services whose price depends on fluctuations in the financial market beyond the Seller’s control that may occur during the withdrawal period,
• c) sale of goods made to the Consumer’s specific requirements, custom-made goods, or goods intended specifically for one Consumer,
• d) sale of goods liable to rapid deterioration or expiry,
• e) sale of goods sealed for health or hygiene reasons that are not suitable for return once unsealed after delivery,
• f) sale of goods which, by their nature, are inseparably mixed with other goods after delivery,
• g) sale of alcoholic beverages, the price of which was agreed at the time of the contract, with delivery possible only after 30 days and whose price depends on market fluctuations beyond the Seller’s control,
• h) urgent repairs or maintenance expressly requested by the Consumer; this does not apply to service contracts and contracts for the sale of goods other than spare parts necessary for repair or maintenance, if concluded during the Seller’s visit to the Consumer and not ordered in advance,
• i) sale of audio recordings, video recordings, audiovisual recordings, or computer software sold in sealed packaging if the Consumer has unsealed the packaging,
• j) sale of periodicals except for sales under a subscription contract, and sale of books not supplied in sealed packaging,
• k) provision of accommodation services for purposes other than housing, transport of goods, car rental, catering, or services related to leisure activities where the Seller undertakes to provide services on a specific date or within a specified period,
• l) provision of digital content other than on a tangible medium if its supply has begun with the Consumer’s express consent and the Consumer declared they were duly informed that by giving such consent they lose the right of withdrawal.

1. In the event of withdrawal, the Seller must refund the Consumer using the same payment method used by the Consumer. A different refund method may be used only with the Consumer’s consent.

2. In the case of withdrawal from a contract for the sale of goods, the Seller is not obliged to refund payments under § 9(1) of Act No. 102/2014 Coll. before the goods are delivered back to the Seller or before the Consumer proves that the goods have been sent back, unless the Seller offers to collect the goods personally or through an authorized person.

3. If the Consumer withdraws from a service contract and, before the start of performance, gave express consent under § 4(6) of Act No. 102/2014 Coll., as amended, the Consumer is obliged to pay the Seller only for the performance actually provided up to the day the notice of withdrawal was delivered. The price for the performance actually provided is calculated proportionally from the total price agreed in the contract. If the total contract price is excessive, the price for the actual service provided is calculated based on the market price of the service provided.

4. The Consumer is not obliged to pay for:
• a) services provided during the withdrawal period, regardless of the extent of performance, if:
• b) the Seller did not provide the Consumer with information under § 3(1)(h) or (j) of Act No. 102/2014 Coll., as amended,
• c) the Consumer did not give the Seller express consent to start providing the service under § 4(6) of Act No. 102/2014 Coll., as amended,
• d) digital content not supplied on a tangible medium provided in whole or in part, if:
• e) the Consumer did not give the Seller express consent to start providing digital content under § 4(8) of Act No. 102/2014 Coll., as amended,
• f) the Consumer did not declare that they had been duly informed that by giving consent under the first point they lose the right of withdrawal, or
• g) the Seller did not provide the Consumer with confirmation pursuant to § 6(1) or (2)(h) of Act No. 102/2014 Coll., as amended.

5. The Seller informs the Buyer that if the provision of a service is to begin before the withdrawal period expires, or if the Buyer requests the provision of a service before the withdrawal period expires:
• a) by consenting to the start of service provision before the withdrawal period expires, the Buyer loses the right of withdrawal once the service is fully provided, and
• b) the Seller must have the Buyer’s express consent to start providing the service before the withdrawal period expires and a declaration that the Consumer was duly informed under point 19.1. of Article VIII of these GTC.

6. If, under a contract concluded off the Seller’s premises, the goods were delivered to the Consumer’s home at the time of contract conclusion and, due to their nature, the goods cannot be returned to the Seller by post, the Seller is obliged to arrange collection of the goods at its own expense within the period under § 9(1) of Act No. 102/2014 Coll., as amended.

ALTERNATIVE DISPUTE RESOLUTION

If the Consumer is not satisfied with the manner in which the Seller handled their complaint or believes that the Seller has infringed their rights, the Customer has the right to contact the Seller with a request for redress. If the Seller rejects the Customer’s request or does not respond within 30 days from the date it was sent, the Customer has the right to submit a proposal to initiate alternative dispute resolution pursuant to § 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on amendments to certain acts.
The competent entity for alternative dispute resolution with the Seller is the Slovak Trade Inspection (contact available HERE) or another authorized legal entity listed in the register of ADR entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk or directly HERE; the Customer has the right to choose which ADR entity to contact). The Customer may also use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ or directly HERE. All further information concerning alternative dispute resolution between the Seller and the Buyer-Consumer from the purchase agreement as a consumer contract, or related to the purchase agreement as a consumer contract, is available on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk and in Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on amendments to certain acts.

FINAL PROVISIONS

1. The Seller reserves the right to amend these General Terms and Conditions. The obligation to notify amendments in writing is fulfilled by publishing them in the Seller’s Online Store. In the event of amendments, the relationship between the Buyer and the Seller is governed by the GTC valid and effective at the time the purchase agreement was concluded, until its termination.

2. In addition to the general provisions of Act No. 40/1964 Coll., the Civil Code, as amended, special regulations apply, in particular Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance or off-premises contract, and Act No. 250/2007 Coll. on consumer protection.

3. These General Terms and Conditions form an integral part of the Complaints Procedure and the Privacy Policy of this Online Store. These documents are published on the domain of the Seller’s Online Store.

4. These General Terms and Conditions become valid and effective upon their publication in the Seller’s Online Store on 1 September 2022.

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E-mail: info@gamestudio.world