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Effective from: 8 August 2026
I. INTRODUCTORY PROVISIONS
1. Seller
These General Terms and Conditions (hereinafter referred to as the “GTC”) regulate legal relationships arising in connection with purchases made through the online store operated at www.gamestudio.world.
The Seller is:
Business name: Simona Čigášová – Sima Miller
Place of business: Kozmonautická 910/37, Čaňa 04414, Slovak Republic
Registered in: District Office Košice-okolie, Trade Register No. 830-24182
Company ID (IČO): 54 858 089
Tax ID (DIČ): 1125446542
VAT ID: SK1125446542
Bank account: SK22 0900 0000 0051 3620 8583
E-mail: info@gamestudio.world
The Seller is a VAT payer.
The address for written correspondence, complaints, notifications of defects and withdrawals from contracts is:
Simona Čigášová – Sima Miller
Kozmonautická 910/37
044 14 Čaňa
Slovak Republic
The Seller is also the operator of the online store available at www.gamestudio.world, hereinafter referred to as the “Online Store”.
2. Applicable legislation
These GTC have been prepared in accordance with applicable Slovak and European Union legislation, in particular:
Act No. 108/2024 Coll. on Consumer Protection, as amended;
Act No. 40/1964 Coll., the Civil Code, as amended;
Act No. 22/2004 Coll. on Electronic Commerce, as amended;
Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended;
applicable European Union consumer protection legislation.
3. Buyer, Consumer and Business Customer
A Buyer is any natural or legal person who places an order with the Seller through the Online Store or through another means of distance communication accepted by the Seller.
A Consumer is a natural person who, when concluding and performing a contract, does not act within the scope of their business, employment or professional activity.
A Business Customer is a natural or legal person who purchases products in connection with their business or professional activity.
Provisions of these GTC concerning rights specifically granted to consumers apply only to Consumers.
4. Distance contract
A distance contract is a contract concluded between the Seller and the Consumer exclusively through one or more means of distance communication, without the simultaneous physical presence of the Seller and the Consumer.
5. Products
Products offered through the Online Store may include, in particular:
3D printed resin figures and statues;
garage kits;
hand-painted figures and statues;
clothing and apparel;
posters;
canvas prints;
accessories;
custom-made products;
personalised products;
other merchandise and collectibles.
The characteristics, available versions, dimensions, scale, material, production or processing time, price and other relevant information are stated on the relevant product page where applicable.
6. Handmade and hand-painted products
Some products offered by the Seller are handmade, hand-finished or hand-painted.
Due to the nature of manual production and painting, minor variations in colour, shading, texture or finish may occur between individual products or between a finished product and photographs shown in the Online Store.
Such minor variations resulting from the handmade nature of a product are not considered defects where they do not materially affect the agreed characteristics, functionality or overall quality of the product.
Nothing in this provision limits the Consumer’s mandatory statutory rights relating to defective or non-conforming goods.
7. Codes of conduct
The Seller has not undertaken to comply with any specific code of conduct unless expressly stated otherwise in the Online Store.
8. Supervisory authority
The competent consumer protection supervisory authority is:
Slovak Trade Inspection Authority
Inspectorate of the Slovak Trade Inspection for the Košice Region
Vrátna 3, P.O. BOX A-35
040 65 Košice 1
Slovak Republic
9. Customer enquiries and complaints
General enquiries, suggestions and customer service requests may be submitted to:
Claims relating to defective or non-conforming products are handled in accordance with Article VII of these GTC, the Seller’s Complaints Procedure and applicable law.
II. PRODUCT ORDER AND CONCLUSION OF THE PURCHASE AGREEMENT
1. Placing an order
The Buyer selects the desired products, product variants, quantity, delivery details and payment method and submits an order through the Online Store.
Before submitting the order, the Buyer has the opportunity to review and correct the information entered.
2. Payment obligation
By submitting an order using the relevant button or function clearly indicating that the order entails an obligation to pay, the Buyer submits a binding proposal to conclude a purchase agreement.
3. Conclusion of the purchase agreement
The purchase agreement between the Buyer and the Seller is concluded when the Seller confirms acceptance of the Buyer’s order by electronic communication sent to the e-mail address provided by the Buyer.
The order confirmation contains or provides access to the relevant information concerning the order.
4. Product information
The product description, selected version, selected size or scale, quantity, price and estimated processing or production time displayed before the Buyer submits the order form part of the agreed conditions of the purchase.
5. Availability and inability to fulfil an order
If the Seller is unable to fulfil an order due to product unavailability, an obvious technical error, an obvious pricing error or another objective reason, the Seller will inform the Buyer without undue delay.
If payment has already been received and the order cannot be fulfilled, the relevant payment will be refunded without undue delay unless the Buyer and Seller agree on another solution.
6. Obvious pricing errors
The Seller is not bound by an obviously incorrect price resulting from a technical error or other obvious mistake where the Buyer knew or could reasonably have recognised that the displayed price was incorrect.
In such a case, the Seller will contact the Buyer without undue delay and offer the possibility to purchase the product at the correct price or cancel the order.
7. Duration of the agreement
The purchase agreement remains in force until all obligations of the Seller and Buyer arising from the agreement have been fulfilled, unless it is terminated earlier in accordance with these GTC or applicable law.
III. PRODUCT PRICE AND VAT
1. Product price
The price applicable to a product is the price displayed to the Buyer before submitting the order.
The base currency of the Online Store is the Euro (€).
2. VAT
The Seller is registered for VAT.
Where applicable, the VAT rate may depend on the destination country and applicable tax rules, including the rules governing cross-border sales within the European Union.
For this reason, a price displayed before the Buyer’s destination country is known may be adjusted according to the applicable VAT rate once the delivery country has been determined.
3. Final price
Before the Buyer submits the order, the Online Store displays the final amount payable for the order, including:
the price of the ordered products;
applicable VAT;
delivery charges;
any customs or import charges included in the delivery price where applicable;
any other mandatory charges known to the Seller and applicable to the order.
The final order total displayed before the Buyer submits the order is the binding price for the relevant order, except in the case of an obvious technical or pricing error.
4. Delivery costs
Delivery costs are not included in the displayed product price unless expressly stated otherwise.
The exact delivery cost applicable to the order is calculated and displayed before the Buyer submits the order.
IV. PAYMENT METHODS
1. PayPal payment system
All online payments in the Online Store are processed through the secure PayPal payment system.
Depending on the payment method selected by the Buyer, payment through PayPal may be completed using:
a PayPal account;
Apple Pay;
Google Pay;
a credit card;
a debit card.
The payment options available to a particular Buyer may depend on the Buyer’s country, device, browser and the availability of the relevant payment service.
2. Payment fees
The Seller does not charge the Buyer any additional fee for using any of the payment methods offered through the Online Store.
3. Currency conversion and bank charges
The base currency of the Online Store is Euro (€).
If the Buyer uses a payment card, bank account or payment method denominated in a currency other than Euro, the Buyer’s bank, card issuer or payment service provider may perform currency conversion.
The Buyer’s bank, card issuer or payment service provider may apply:
a currency conversion rate;
a foreign currency transaction fee;
an international payment fee;
or another similar charge.
Such charges are not charged by the Seller, are not received by the Seller and are outside the Seller’s control.
The Buyer should contact their bank, card issuer or payment service provider for information regarding possible currency conversion charges or other fees.
4. Payment confirmation
The order is considered paid once the Seller receives confirmation of successful payment through the payment system.
If a payment is rejected, cancelled or otherwise unsuccessful, the Seller is not required to begin processing or manufacturing the order until successful payment has been confirmed.
V. PRODUCTION, PROCESSING AND DISPATCH
1. Ready to Ship products
Products marked “Ready to Ship” are already manufactured and available for dispatch.
Ready to Ship products are normally dispatched within 24 hours after successful payment of the order.
Where a different dispatch time is expressly stated on the relevant product page, the information on the product page takes precedence.
2. Made-to-order products
Many products offered by the Seller are manufactured, printed, painted, prepared or otherwise processed only after the Buyer places an order.
This may include, in particular:
3D printed resin figures;
hand-painted figures;
clothing and apparel;
posters;
canvas prints;
custom products;
personalised products;
other products identified as made to order.
Each made-to-order product has its own estimated production or processing time.
The applicable estimated production or processing time is stated on the relevant product page before the Buyer submits the order.
There is therefore no universal production or dispatch period applicable to all made-to-order products.
3. Processing time and shipping time
The production or processing time stated on a product page refers to the period required to manufacture, print, prepare, paint, finish, inspect or otherwise process the product before dispatch.
The processing time does not include the carrier’s delivery time after the order has been dispatched.
4. Orders containing multiple products
If an order contains several products with different processing times, the complete order may be dispatched once all products are ready.
The Seller may offer or agree with the Buyer to dispatch available products separately.
Where the Seller decides to split an order into multiple shipments for operational reasons, the Buyer will not be charged additional delivery costs unless the Buyer expressly agrees otherwise.
5. Delays
If circumstances arise which are likely to materially affect the stated production, processing or dispatch time, the Seller will inform the Buyer without undue delay.
Estimated production times may be affected by circumstances such as unusually high order volumes, complexity of hand-painted products, availability of materials or other circumstances affecting production.
The Buyer’s mandatory statutory rights in the event of delay remain unaffected.
VI. SHIPPING AND DELIVERY
1. Delivery destinations
The Seller delivers products worldwide, subject to the availability of a suitable delivery service for the relevant destination.
2. Delivery methods
Available delivery methods may include:
Post Office services;
Packeta;
DHL Express;
other carriers or delivery services offered during checkout.
The availability of a particular delivery method depends on the destination country, package dimensions, package weight and other relevant circumstances.
The delivery methods actually available for a particular order are displayed during checkout.
3. Calculation of shipping costs
Shipping costs may depend on:
destination country;
selected delivery service;
package dimensions;
package weight;
value and characteristics of the ordered products;
applicable customs duties;
applicable import charges;
customs clearance costs;
other costs directly related to delivery to the selected destination.
The exact delivery price is calculated and displayed during checkout before the Buyer submits the order.
Shipping prices are therefore not permanently fixed by these GTC.
4. Customs duties and import charges
Where customs duties, import taxes, customs clearance costs or similar import-related charges apply to the shipment, these charges are included in the delivery price displayed to the Buyer during checkout.
The Seller arranges the shipment so that applicable customs and import-related charges are included in the amount paid by the Buyer when placing the order.
The Buyer is therefore not required to pay additional customs duties, import taxes or customs clearance charges to the carrier or customs authority upon delivery of an order placed through the Online Store.
The delivery price shown before the order is submitted represents the complete delivery charge payable by the Buyer to the Seller for the selected destination.
5. Estimated delivery time after dispatch
After the order has been dispatched, delivery usually takes approximately 1–3 days, depending on the destination and selected delivery service.
For some destinations, delivery may take approximately 3–7 days.
These periods are estimated carrier transit times only and begin after the order has been dispatched.
They do not include the production or processing period applicable to made-to-order products.
Actual delivery times may be affected by circumstances outside the Seller’s reasonable control, including carrier delays, customs processing, public holidays, weather conditions, transport disruptions or similar circumstances.
6. Delivery address
The order is delivered to the address or delivery point selected by the Buyer during checkout.
The Buyer is responsible for providing complete and accurate delivery information.
The Buyer should notify the Seller as soon as possible if an error in the delivery details is discovered.
7. Delivery and transfer of risk
For a Consumer, the risk of accidental loss of or damage to the goods passes to the Consumer when the Consumer or a third party designated by the Consumer, other than the carrier, acquires physical possession of the goods.
If the Consumer independently instructs a carrier not offered by the Seller, the transfer of risk is governed by applicable law.
VII. PRODUCT ACCEPTANCE, LEGAL LIABILITY FOR DEFECTS AND CONFORMITY
1. Inspection upon delivery
The Buyer is advised to inspect the shipment upon receipt.
If the packaging is visibly damaged, the Buyer is encouraged to:
document the condition of the package;
take photographs where possible;
notify the carrier;
contact the Seller as soon as reasonably possible.
Failure to report visible transport damage immediately does not deprive a Consumer of mandatory statutory rights relating to defective or non-conforming goods.
2. Seller’s statutory liability
The Seller is responsible for any defect that the sold goods have at the time of delivery and which becomes apparent within two years from delivery, in accordance with applicable law.
3. Extension following repair
Following the first removal of a defect by repair, the applicable statutory liability period for defects is extended by 12 months, in accordance with applicable Slovak law.
The statutory liability period is extended in this manner only once, regardless of the number of subsequent repairs.
4. Notification of defects
The Consumer may exercise rights arising from the Seller’s liability for defects if the defect is notified within two months after discovering it, and no later than within the applicable statutory liability period.
A defect may be notified in particular by e-mail at:
or in writing at the Seller’s place of business.
5. Confirmation of notification
The Seller will provide the Consumer with written confirmation of notification of the defect without undue delay.
The confirmation will state the period within which the defect is expected to be remedied.
The stated period will not exceed 30 days from notification of the defect, unless a longer period is justified by an objective reason beyond the Seller’s control.
6. Repair or replacement
Where the Seller is responsible for a defect, the Consumer has the right to choose between:
repair of the product; or
replacement of the product.
The Consumer may not choose a remedy which is impossible or which, compared with the alternative remedy, would impose disproportionate costs on the Seller having regard to all relevant circumstances.
Repair or replacement will be carried out:
free of charge;
within a reasonable period;
at the Seller’s expense;
without causing significant inconvenience to the Consumer.
Necessary costs associated with taking over, repairing, replacing and returning a defective product are borne by the Seller in accordance with applicable law.
7. Price reduction or withdrawal due to defect
The Consumer may be entitled to an appropriate reduction of the purchase price or to withdraw from the purchase agreement where the statutory conditions are met, in particular where:
the Seller has not repaired or replaced the product;
the Seller has refused to remedy the defect where permitted by law;
the same defect reappears despite repair or replacement;
the defect is sufficiently serious to justify an immediate price reduction or withdrawal; or
it is clear that the Seller will not remedy the defect within a reasonable period or without significant inconvenience to the Consumer.
The Consumer may not withdraw from the purchase agreement on the basis of a defect if the defect is insignificant or where applicable law otherwise excludes withdrawal.
8. Complaints Procedure
More detailed information concerning defective products and the exercise of rights arising from defects may be provided in the Seller’s Complaints Procedure.
Nothing in the Complaints Procedure or these GTC limits mandatory statutory consumer rights.
VIII. RIGHT OF WITHDRAWAL FROM A DISTANCE CONTRACT
1. Fourteen-day withdrawal period
Unless one of the statutory exceptions applies, a Consumer has the right to withdraw from a distance contract without giving any reason within 14 days.
For a contract for the sale of goods, the withdrawal period begins on the day on which the Consumer or a third party designated by the Consumer, other than the carrier, receives the goods.
Where:
several goods ordered in one order are delivered separately, the period begins upon receipt of the last delivered goods;
goods consisting of several parts or pieces are delivered separately, the period begins upon receipt of the last part or piece;
goods are delivered repeatedly during a defined period, the period begins upon receipt of the first delivery.
The Consumer may also withdraw from a contract for the delivery of goods before receiving the goods.
2. Failure to provide information on withdrawal
If the Seller fails to provide the Consumer with the legally required information concerning the right of withdrawal, the withdrawal period may be extended in accordance with applicable law.
If the required information is provided subsequently within the statutory additional period, the withdrawal period will be calculated in accordance with applicable law.
3. How to withdraw
The Consumer may exercise the right of withdrawal by sending the Seller an unambiguous statement expressing the decision to withdraw from the contract.
Withdrawal may be submitted:
By e-mail:
info@gamestudio.world
By post:
Simona Čigášová – Sima Miller
Kozmonautická 910/37
044 14 Čaňa
Slovak Republic
The Consumer may also use:
the model withdrawal form made available through the Online Store; or
the electronic withdrawal function available through the Online Store.
The withdrawal notice must be sent no later than the last day of the applicable withdrawal period.
4. Online withdrawal function
The Seller provides an electronic function through the Online Store allowing a Consumer to exercise the statutory right of withdrawal from an eligible distance contract online.
The function is clearly identified by wording such as:
“Withdraw from contract here”
or other equally clear wording indicating that the Consumer may use the function to withdraw from the contract.
The withdrawal function is clearly displayed and easily and continuously accessible through the Online Store during the applicable statutory withdrawal period.
The online withdrawal function allows the Consumer to provide or confirm:
the Consumer’s name and surname;
information identifying the relevant contract or order;
the Consumer’s e-mail address or another online contact method for delivery of confirmation.
After completing the withdrawal information, the Consumer is able to submit the withdrawal using a clearly identified confirmation function.
After the Consumer submits the withdrawal electronically, the Seller provides confirmation of receipt without undue delay on a durable medium.
The confirmation includes the withdrawal notice and the date and time on which it was submitted.
5. Returning goods after withdrawal
The Consumer must send or hand the goods back to the Seller no later than 14 days from the date on which the Consumer notified the Seller of withdrawal, unless the Seller has offered to collect the goods.
The deadline is met if the Consumer sends the goods before the 14-day period expires.
Unless the Seller has agreed to bear the return costs or applicable law provides otherwise, the Consumer bears the direct cost of returning the goods.
The Seller recommends using a traceable delivery method.
Return shipments sent to the Seller with cash-on-delivery charges will not be accepted.
6. Condition of returned goods
The Consumer is responsible only for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
The Consumer may inspect the goods in a manner comparable to what would normally be possible in a physical retail store.
7. Refund following withdrawal
If the Consumer validly withdraws from the contract, the Seller will refund all payments received from the Consumer in connection with the withdrawn contract, including the cost of the least expensive standard delivery method offered by the Seller.
If the Consumer selected a more expensive delivery method than the least expensive standard delivery method offered, the Seller is not required to refund the additional delivery cost.
The refund will be made without undue delay and no later than 14 days from the date on which the Seller is informed of the Consumer’s decision to withdraw.
For contracts concerning goods, the Seller may withhold the refund until:
the returned goods have been received; or
the Consumer provides evidence that the goods have been sent back,
whichever occurs first, unless the Seller has offered to collect the goods.
The Seller will use the same payment method used by the Consumer for the original transaction unless the Consumer expressly agrees to another refund method.
The Consumer will not incur any refund fee charged by the Seller.
8. Products excluded from the right of withdrawal
The right of withdrawal does not apply where applicable law provides an exception.
This includes, in particular, the following situations where relevant to products or services offered by the Seller.
a) Custom-made or personalised products
The right of withdrawal does not apply to goods manufactured according to the Consumer’s specifications or goods made to measure.
This may include, for example:
custom 3D printing based on a model or file supplied by the Consumer;
individually modified figures or statues;
personalised products;
non-standard dimensions specifically requested by the Consumer;
individual modifications requested by the Consumer;
personalised prints or apparel;
products created specifically according to individual Consumer specifications.
A standard product from the Seller’s regular catalogue is not excluded from the right of withdrawal merely because it is manufactured, printed, painted or prepared only after the Consumer places the order.
Made-to-order production alone does not automatically make a product a custom-made product for the purpose of the statutory withdrawal exception.
b) Sealed hygiene products
The right of withdrawal does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons where the protective seal has been broken after delivery, provided the applicable statutory requirements are met.
c) Goods inseparably mixed with other goods
The right of withdrawal does not apply to goods which, due to their nature, become inseparably mixed with other goods after delivery.
d) Fully performed services
For a service contract, the Consumer may lose the right of withdrawal once the service has been fully performed where performance began with the Consumer’s prior express consent and all statutory conditions for loss of the right of withdrawal have been satisfied.
e) Digital content
Where the Seller supplies digital content which is not supplied on a tangible medium, the Consumer may lose the right of withdrawal after supply begins where the Consumer expressly consented to commencement during the withdrawal period, acknowledged the loss of the right of withdrawal and all other statutory requirements have been fulfilled.
Other statutory exceptions provided by applicable consumer protection legislation remain unaffected.
9. Services started during the withdrawal period
Where the Consumer expressly requests that performance of a service begins before the withdrawal period expires and subsequently withdraws from the contract before the service has been fully performed, the Consumer may be required to pay an amount proportionate to the service actually provided up to the time of withdrawal where the statutory conditions are met.
IX. ALTERNATIVE DISPUTE RESOLUTION
1. Request for redress
If a Consumer is not satisfied with the manner in which the Seller has handled a complaint or claim, or believes that the Seller has infringed the Consumer’s rights, the Consumer may contact the Seller with a request for redress.
Requests for redress may be sent to:
2. Alternative dispute resolution
If the Seller rejects the Consumer’s request for redress or fails to respond within 30 days from the date on which the request was sent, the Consumer has the right to submit a proposal for the initiation of alternative dispute resolution in accordance with Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended.
The competent alternative dispute resolution entity may include the:
Slovak Trade Inspection Authority
or another authorised alternative dispute resolution entity included in the official register maintained by the Ministry of Economy of the Slovak Republic.
Where several alternative dispute resolution entities are competent, the Consumer has the right to choose the entity to which the proposal is submitted.
Alternative dispute resolution does not affect the Consumer’s right to bring the dispute before a competent court.
3. European Online Dispute Resolution Platform
The former European Commission Online Dispute Resolution platform is no longer available and is therefore not used for dispute resolution under these GTC.
X. GOVERNING LAW AND CROSS-BORDER CONSUMERS
1. Governing law
Unless mandatory law provides otherwise, contractual relationships between the Seller and the Buyer are governed by the laws of the Slovak Republic.
2. Consumers in other countries
Where the Buyer is a Consumer residing in another country and applicable European Union private international law grants the Consumer mandatory protection under the law of the Consumer’s country of habitual residence, the choice of Slovak law does not deprive the Consumer of that mandatory protection.
Nothing in these GTC limits or excludes rights which cannot lawfully be excluded or restricted by agreement.
XI. FINAL PROVISIONS
1. Amendments to the GTC
The Seller reserves the right to amend these GTC.
A new version becomes effective on the date stated in the updated GTC and upon publication in the Online Store.
A purchase agreement is governed by the version of the GTC valid and effective at the time the relevant purchase agreement was concluded, unless mandatory law provides otherwise.
Changes to these GTC do not retroactively alter the conditions of previously concluded purchase agreements.
2. Related documents
These GTC should be read together with the Seller’s:
Complaints Procedure;
Return and Withdrawal Policy;
Privacy Policy;
Cookie Policy;
other mandatory information made available through the Online Store.
If any provision of these documents conflicts with mandatory consumer protection legislation, mandatory legislation takes precedence.
3. Severability
If any provision of these GTC is or becomes invalid, ineffective or unenforceable, this does not affect the validity or enforceability of the remaining provisions.
The affected provision will be interpreted or replaced to the extent necessary in a manner consistent with applicable law and the original purpose of the provision.
4. Effective date
These General Terms and Conditions are valid and effective from:
8 August 2026
www.gamestudio.world
info@gamestudio.world
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